What Are Managed IT Services?
Managed IT services means outsourcing the day-to-day management, monitoring, and support of your technology infrastructure to a specialized provider. Instead of hiring and managing an internal IT department, you gain access to an entire team of certified engineers and strategic technology leaders for a predictable monthly fee.
NexCore Systems has served as the trusted MSP for over 500 organizations across the San Francisco Bay Area. Our clients range from 25-person professional services firms to enterprise organizations with 2,000+ employees and complex multi-site infrastructure.
Our Managed IT Service Tiers
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| 24/7 NOC Monitoring | ✓ | ✓ | ✓ |
| Help Desk (Business Hours) | ✓ | ✓ | ✓ |
| Help Desk (24/7) | — | ✓ | ✓ |
| Patch Management | ✓ | ✓ | ✓ |
| Endpoint Management | ✓ | ✓ | ✓ |
| Vendor Management | — | ✓ | ✓ |
| vCIO Services | — | Quarterly | Monthly |
| Security Monitoring | Basic | Advanced | Full SOC |
| Compliance Reporting | — | ✓ | ✓ |
| On-Site Support | Additional | Included | Priority |
Core Managed IT Service Components
24/7 Network Operations Center (NOC)
Our NOC monitors every component of your IT infrastructure — servers, networks, storage, cloud resources, and applications — around the clock using enterprise monitoring platforms including SolarWinds, Datadog, and Microsoft Azure Monitor. We detect performance degradation, capacity issues, and hardware failures before they cause outages, maintaining an average uptime of 99.97% for our managed clients.
US-Based Help Desk Support
All NexCore help desk engineers are US-based, English-speaking professionals with a minimum of CompTIA A+, Network+, and Security+ certifications. We offer tiered support including Tier 1 basic troubleshooting, Tier 2 advanced technical support, and Tier 3 engineering-level escalation — all with guaranteed response SLAs based on incident severity.
- Critical (P1) — System down: 15-minute response, 2-hour resolution target
- High (P2) — Significant impact: 30-minute response, 4-hour resolution target
- Medium (P3) — Limited impact: 2-hour response, next business day resolution
- Low (P4) — Minimal impact: 4-hour response, 3-business day resolution
Virtual CIO (vCIO) Services
Every NexCore Professional and Enterprise client receives a dedicated Virtual Chief Information Officer — a senior technology executive who serves as your strategic IT advisor. Your vCIO conducts quarterly business reviews, develops 3-year technology roadmaps, manages your IT budget, and ensures your technology investments align with your business objectives.
Microsoft 365 Management
As a Microsoft Cloud Solution Provider and Gold Partner, NexCore provides comprehensive Microsoft 365 administration including Exchange Online, SharePoint, Teams, Intune device management, Azure Active Directory, and Defender for Business. We handle licensing optimization, security configuration, and ongoing administration so you get maximum value from your Microsoft investment.
Co-Managed IT Services
Already have an internal IT team? Our co-managed IT services allow NexCore to handle specific functions — NOC monitoring, security operations, after-hours help desk, project work — while your internal staff focuses on strategic initiatives. We integrate seamlessly with your existing team using shared ticketing systems and documentation.